Refund Policy

Refund Policy

We sell software licenses and deployment services (digital deliverables). To protect the interests of both parties, refunds are handled according to the following rules.

1. Circumstances in which a refund is available

• Within 7 calendar days of placing the order, provided the license key has not yet been activated and the site has not yet gone live;
• Where delivery is impossible due to our fault, or the license cannot be used normally, and we fail to fix the issue or provide an alternative within 5 business days.

2. Circumstances in which no refund is available

• The license key has been activated, or the corresponding site has gone live and generated actual business data;
• Completed custom development, data migration, deployment implementation, or other manual services;
• Account actions resulting from a violation of the Terms of Service (e.g., license cracking, resale, unlawful use);
• Subjective reasons only (e.g., "does not meet expectations") where the product features are consistent with the page description.

3. Procedure

1. Submit your order number and reason for the refund via Contact Us;
2. We verify the license activation status and order information and respond within 3 business days;
3. Once approved, the payment is refunded via the original payment channel; the time of receipt is subject to the payment institution (generally 1–7 business days).

4. Dispute Resolution

If you disagree with the review result, you may provide relevant evidence to request a re-review; the re-review conclusion is final.

If you have any questions about this page, please contact us via Contact Us or email admin@geovantage.net.

Last updated: 2026-10-15. This page can be modified at any time in the admin panel under "Content → Pages".